{"id":22807,"date":"2022-02-16T12:25:40","date_gmt":"2022-02-16T11:25:40","guid":{"rendered":"http:\/\/tenz.at\/faq-shop\/"},"modified":"2023-06-14T17:47:56","modified_gmt":"2023-06-14T15:47:56","slug":"faq-shop","status":"publish","type":"page","link":"https:\/\/tenz.at\/en\/faq-shop\/","title":{"rendered":"FAQ Shop"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"22807\" class=\"elementor elementor-22807 elementor-1376\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6911d256 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6911d256\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3059c071\" data-id=\"3059c071\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d7bff0c elementor-widget elementor-widget-heading\" data-id=\"5d7bff0c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ about the Shop<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1a9bb2ab\" data-id=\"1a9bb2ab\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5e93f833 elementor-icon-list--layout-inline elementor-align-end elementor-mobile-align-end elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"5e93f833\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">FAQ<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f4d5ec elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"5f4d5ec\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_play_once&quot;:&quot;yes&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;background_video_start&quot;:0,&quot;background_video_end&quot;:8}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-576c531d\" data-id=\"576c531d\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-066aa5b elementor-widget elementor-widget-image\" data-id=\"066aa5b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/tenz.at\/wp-content\/uploads\/2022\/02\/123pt.svg\" class=\"attachment-full size-full wp-image-21195\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ee63367 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ee63367\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1251a6c4\" data-id=\"1251a6c4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2dbef22c elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2dbef22c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-13f5c90e\" data-id=\"13f5c90e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-47294078 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"47294078\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-55e4c28e\" data-id=\"55e4c28e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75141ffa elementor-widget elementor-widget-heading\" data-id=\"75141ffa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ORDER PROCESS &amp; PAYMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3a20f168\" data-id=\"3a20f168\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30dd1c81 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"30dd1c81\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ff594b elementor-widget elementor-widget-toggle\" data-id=\"5ff594b\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1001\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1001\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Do I need a customer account to place an order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1001\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1001\"><div id=\"Collapse-fa7340c622f4d2a8a650\" class=\"collapse show\" aria-labelledby=\"primaryHeading-0-4adeeacb\" data-parent=\"#accordion-622f4d2a8a650\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p>No! You are free to decide whether you want to order as a guest or create a customer account in the course of an order. A customer account offers you several advantages:<\/p>\n<ul>\n<li>you can order faster<\/li>\n<li>Items placed in the shopping cart remain in the cart in case you want to order later<\/li>\n<li>you always know the status of your orders and<\/li>\n<li>you always have an up-to-date overview of your previous orders<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1002\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1002\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I delete my customer account?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1002\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1002\"><p>Please send us an e-mail with the subject &#8220;Deletion of my customer account&#8221; to <a href=\"mailto:hello@tenz.at?subject=Delete%20my%2customer-account%20\">hello@tenz.at<\/a> with your name and email address. Our customer service will then contact you immediately to verify your identity. After successful verification, all data relating to your customer account will be deleted from our system.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1003\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1003\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What payment options are available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1003\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1003\"><div id=\"Collapse-eb62296622f4d2a8a650\" class=\"collapse show\" aria-labelledby=\"primaryHeading-2-4adeeacb\" data-parent=\"#accordion-622f4d2a8a650\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p>We offer payment by credit card, Paypal and Sofort\u00fcberweisung (Klarna).<\/p>\n<p>All data that you send to us via our webshop (contact details, order details, credit card information) are transmitted SSL-encrypted. You can recognise an encrypted connection by the fact that the address line of the browser changes from &#8220;http:\/\/&#8221; to &#8220;https:\/\/&#8221;. In addition, a lock symbol appears in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties. Your credit card details are not sent to us, but are transmitted directly.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1004\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1004\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is your offer only aimed at private or also at commercial customers?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1004\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1004\"><p>Private customers and also commercial customers with low demand have the possibility to order via the online shop.<\/p>\n<p>Companies or commercial customers with larger requirements are kindly requested to send an e-mail to <a href=\"mailto:hello@tenz.at\">hello@tenz.at<\/a> with the respective enquiry. Enquiries from Germany, Italy and Switzerland will be forwarded to our local sales partners for contact by the sales partner.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1005\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1005\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long can I make use of my right of return (right of withdrawal)?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1005\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1005\"><div id=\"Collapse-3203035622f4d2a8b259\" class=\"collapse show\" aria-labelledby=\"primaryHeading-1-514b111e\" data-parent=\"#accordion-622f4d2a8b259\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p>The right of withdrawal at TENZ\u00ae is based on the legal requirements. You can return the ordered goods to us 14 days after your order without giving any reason.<\/p>\n<p>The value of the goods will be refunded after receipt of the goods by TENZ\u00ae. Shipping costs will not be refunded when exercising the right of withdrawal.<\/p>\n<p>Please note that refunds can only be made to the respective means of payment with which the payment was made.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1006\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1006\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Who pays the costs for my return?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1006\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1006\"><p>Return costs in the event of effective exercise of the right of revocation shall be borne by the customer.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do I need a customer account to place an order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div id=\\\"Collapse-fa7340c622f4d2a8a650\\\" class=\\\"collapse show\\\" aria-labelledby=\\\"primaryHeading-0-4adeeacb\\\" data-parent=\\\"#accordion-622f4d2a8a650\\\">\\n<div class=\\\"elementskit-card-body ekit-accordion--content\\\">\\n<p>No! You are free to decide whether you want to order as a guest or create a customer account in the course of an order. A customer account offers you several advantages:<\\\/p>\\n<ul>\\n<li>you can order faster<\\\/li>\\n<li>Items placed in the shopping cart remain in the cart in case you want to order later<\\\/li>\\n<li>you always know the status of your orders and<\\\/li>\\n<li>you always have an up-to-date overview of your previous orders<\\\/li>\\n<\\\/ul>\\n<\\\/div>\\n<\\\/div>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I delete my customer account?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please send us an e-mail with the subject &#8220;Deletion of my customer account&#8221; to <a href=\\\"mailto:hello@tenz.at?subject=Delete%20my%2customer-account%20\\\">hello@tenz.at<\\\/a> with your name and email address. Our customer service will then contact you immediately to verify your identity. After successful verification, all data relating to your customer account will be deleted from our system.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What payment options are available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div id=\\\"Collapse-eb62296622f4d2a8a650\\\" class=\\\"collapse show\\\" aria-labelledby=\\\"primaryHeading-2-4adeeacb\\\" data-parent=\\\"#accordion-622f4d2a8a650\\\">\\n<div class=\\\"elementskit-card-body ekit-accordion--content\\\">\\n<p>We offer payment by credit card, Paypal and Sofort\\u00fcberweisung (Klarna).<\\\/p>\\n<p>All data that you send to us via our webshop (contact details, order details, credit card information) are transmitted SSL-encrypted. You can recognise an encrypted connection by the fact that the address line of the browser changes from &#8220;http:\\\/\\\/&#8221; to &#8220;https:\\\/\\\/&#8221;. In addition, a lock symbol appears in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties. Your credit card details are not sent to us, but are transmitted directly.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\"}},{\"@type\":\"Question\",\"name\":\"Is your offer only aimed at private or also at commercial customers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Private customers and also commercial customers with low demand have the possibility to order via the online shop.<\\\/p>\\n<p>Companies or commercial customers with larger requirements are kindly requested to send an e-mail to <a href=\\\"mailto:hello@tenz.at\\\">hello@tenz.at<\\\/a> with the respective enquiry. Enquiries from Germany, Italy and Switzerland will be forwarded to our local sales partners for contact by the sales partner.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"How long can I make use of my right of return (right of withdrawal)?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<div id=\\\"Collapse-3203035622f4d2a8b259\\\" class=\\\"collapse show\\\" aria-labelledby=\\\"primaryHeading-1-514b111e\\\" data-parent=\\\"#accordion-622f4d2a8b259\\\">\\n<div class=\\\"elementskit-card-body ekit-accordion--content\\\">\\n<p>The right of withdrawal at TENZ\\u00ae is based on the legal requirements. You can return the ordered goods to us 14 days after your order without giving any reason.<\\\/p>\\n<p>The value of the goods will be refunded after receipt of the goods by TENZ\\u00ae. Shipping costs will not be refunded when exercising the right of withdrawal.<\\\/p>\\n<p>Please note that refunds can only be made to the respective means of payment with which the payment was made.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\"}},{\"@type\":\"Question\",\"name\":\"Who pays the costs for my return?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Return costs in the event of effective exercise of the right of revocation shall be borne by the customer.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a78bde3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a78bde3\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-3a0dcbbd\" data-id=\"3a0dcbbd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e991be2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6e991be2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4af91a03\" data-id=\"4af91a03\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bd066b7 elementor-widget elementor-widget-heading\" data-id=\"5bd066b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">DELIVERY &amp; SHIPPING<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5ea1e4cf\" data-id=\"5ea1e4cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b66cab elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3b66cab\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfc90a5 elementor-widget elementor-widget-toggle\" data-id=\"cfc90a5\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2171\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2171\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What are the shipping costs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2171\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2171\"><p>The shipping costs are scaled as follows:<\/p>\n<h5><strong>Austria:<\/strong><\/h5>\n<p>Order value up to 59 \u20ac<\/p>\n<ul>\n<li>Order of screws &amp; workwear: shipping costs 5,90 \u20ac<\/li>\n<li>Order of bits only: no shipping costs<\/li>\n<\/ul>\n<p>Order value over 59 \u20ac<\/p>\n<ul>\n<li>no shipping costs<\/li>\n<\/ul>\n<h5><strong>Germany\/ Italy:<\/strong><\/h5>\n<p>Order value up to 159 \u20ac<\/p>\n<ul>\n<li>Order of screws &amp; workwear: shipping costs 12,90 \u20ac<\/li>\n<li>Order of bits only: shipping costs 2,90 \u20ac<\/li>\n<\/ul>\n<p>Order value over 159 \u20ac<\/p>\n<ul>\n<li>no shipping costs<\/li>\n<\/ul>\n<h5><strong>France\/ Czech Republic:<\/strong><\/h5>\n<p>Order value up to 159 \u20ac<\/p>\n<ul>\n<li>shipping costs 12,90\u20ac<\/li>\n<\/ul>\n<p>Order value over 159 \u20ac<\/p>\n<ul>\n<li>no shipping costs<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2172\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2172\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why don't you list shipping costs for delivery outside of Austria, Germany, Italy, Czech Republic and France? Do you not deliver to other countries?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2172\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2172\"><p>A delivery outside of the delivery and shipping conditions specified in point 5 of the <a href=\"https:\/\/tenz.at\/en\/agb\/\">Allgemeinen Gesch\u00e4ftsbedingungen <\/a>defined delivery targets is to be agreed individually with the seller.<\/p>\n<p>For easier processing, the buyer must send a corresponding request to the following e-mail address <a href=\"mailto:bestellung@tenz.at\">bestellung@tenz.at.<\/a><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2173\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2173\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Which shipping provider will be used to send my parcels?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2173\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2173\"><p>We ship with \u00d6sterreichische Post AG as standard.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2174\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2174\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How long does it take to receive my delivery?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2174\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2174\"><div id=\"Collapse-6c3aab0622f4d2a8ebf1\" class=\"collapse show\" aria-labelledby=\"primaryHeading-0-7cf146ea\" data-parent=\"#accordion-622f4d2a8ebf1\">\n<div class=\"elementskit-card-body ekit-accordion--content\">\n<p>As a rule, your delivery should arrive 3-5 working days after receipt of your order.<\/p>\n<p>If the parcel has still not arrived within 10 working days, please write us an e-mail or call our service number on +43 316 269 480. The service number is available from Monday to Thursday from 8:30 a.m. &#8211; 4:30 p.m. and Friday from 8:30 a.m. &#8211; 3 p.m.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2175\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2175\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">WilI get a tracking number for my parcel?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2175\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2175\"><p>A tracking number will be sent to you upon request.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2176\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2176\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What can I do if you have sent me an incorrect or damaged item?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2176\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2176\"><p>Please contact us by phone or email. We will send you a return label so that you can return the wrong or damaged item to us free of charge. Once we have received the returned item, we will replace the item or refund the purchase price if you wish. Please note that refunds can only be made to the payment method used to make the payment.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What are the shipping costs?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The shipping costs are scaled as follows:<\\\/p>\\n<h5><strong>Austria:<\\\/strong><\\\/h5>\\n<p>Order value up to 59 \\u20ac<\\\/p>\\n<ul>\\n<li>Order of screws &amp; workwear: shipping costs 5,90 \\u20ac<\\\/li>\\n<li>Order of bits only: no shipping costs<\\\/li>\\n<\\\/ul>\\n<p>Order value over 59 \\u20ac<\\\/p>\\n<ul>\\n<li>no shipping costs<\\\/li>\\n<\\\/ul>\\n<h5><strong>Germany\\\/ Italy:<\\\/strong><\\\/h5>\\n<p>Order value up to 159 \\u20ac<\\\/p>\\n<ul>\\n<li>Order of screws &amp; workwear: shipping costs 12,90 \\u20ac<\\\/li>\\n<li>Order of bits only: shipping costs 2,90 \\u20ac<\\\/li>\\n<\\\/ul>\\n<p>Order value over 159 \\u20ac<\\\/p>\\n<ul>\\n<li>no shipping costs<\\\/li>\\n<\\\/ul>\\n<h5><strong>France\\\/ Czech Republic:<\\\/strong><\\\/h5>\\n<p>Order value up to 159 \\u20ac<\\\/p>\\n<ul>\\n<li>shipping costs 12,90\\u20ac<\\\/li>\\n<\\\/ul>\\n<p>Order value over 159 \\u20ac<\\\/p>\\n<ul>\\n<li>no shipping costs<\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"Why don't you list shipping costs for delivery outside of Austria, Germany, Italy, Czech Republic and France? 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The service number is available from Monday to Thursday from 8:30 a.m. &#8211; 4:30 p.m. and Friday from 8:30 a.m. &#8211; 3 p.m.<\\\/p>\\n<\\\/div>\\n<\\\/div>\\n\"}},{\"@type\":\"Question\",\"name\":\"WilI get a tracking number for my parcel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>A tracking number will be sent to you upon request.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What can I do if you have sent me an incorrect or damaged item?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Please contact us by phone or email. We will send you a return label so that you can return the wrong or damaged item to us free of charge. Once we have received the returned item, we will replace the item or refund the purchase price if you wish. Please note that refunds can only be made to the payment method used to make the payment.<\\\/p>\\n\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ about the Shop Home FAQ ORDER PROCESS &#038; PAYMENT Do I need a customer account to place an order? No! You are free to decide whether you want to order as a guest or create a customer account in the course of an order. A customer account offers you several advantages: you can order [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22807","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ Shop - TENZ&reg; Holz-Schrauben - Joining Wood<\/title>\n<meta name=\"description\" content=\"TENZ Holzschrauben - die steirische Innovation. 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